Warning

Mondaine Watch Ltd. disclaims any relationship to, or responsibility for, any timepiece or other item bearing the MONDAINE name, brand, logo or symbol offered for sale by anyone not being an official MONDAINE retailer. Purchasing such an item from an unauthorized party is therefore at the buyer's sole risk, particularly in the case of counterfeit and in case of products purchased on the internet. No explicit or implicit warranty or servicing or any other obligation shall ensue for MONDAINE or for any of its authorized representatives for products sold by unauthorized parties and not accompanied by a duly stamped MONDAINE international warranty certificate. For the above reasons and in your own interest, you are invited to acquire only genuine MONDAINE watches available exclusively from a legitimate MONDAINE official retailer as per store locator stated on this web page.

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FAQ

Where can I obtain an instruction manual?

You can download it under Service Manuals.

What is the lifetime of my watch's battery?

A battery life varies usually from two to three years depending on the type of the watch, its dimensions and the amount of energy required by the different functions. For instance, a chronograph will have a higher energy consumption than a watch indicating the hours and minutes only.
Some Mondaine watches feature a power preserve indicator: Once the second hands starts moving in 4-seconds intervals, it is time to have the battery replaced by a Mondaine authorized retailer or service center.

How frequently should my Mondaine be serviced?

Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. Obviously, we cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the use of the watch.

What does water resistant mean?

Mondaine watches are water resistant to 30 or 100 metres as indicated on the case back. The water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as it ages. Therefore, the water resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of gaskets or by accidental shock to the crown or pusher. Do not under any circumstances open the watch by yourself.
Make sure not to activate the time setting crown and/or pushers while the watch is under water and make sure that the crown has been pushed in or screwed down.

What is the accuracy of my Mondaine watch?

Mechanical movement:
The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. The average precision tolerances are 30 seconds per day.

Quartz movement:
External influences may affect the precision of quartz movements, which can lead to variations of between -0.5 and +0.7 seconds per day.

Can I wear my Mondaine watch if I am allergic to Nickel?

The materials used by Mondaine are subjected to thorough and careful tests in order to avoid the cause of any kind of allergies.

Stainless steel, the material the Mondaine watch cases are made from, very small amounts of nickel. Yet as the cases are produced under the 316L EU standards, it is highly unlikely that the amount of nickel contained in the case, which is very low, may cause an allergic reaction. People allergic to nickel should avoid prolonged skin contact with stainless steel.

What is the lifetime of my leather strap?

Depending on use, lifetime is from 6-12 months.

What does SBB CFF FFS mean?

SBB is the short name for Swiss Federal Railways:
Schweizerische Bundes Bahnen (German)
Chemin de Fer Fédéraux Suisse (French)
Ferrovie Federali Svizzere (Italian)

What does the Mondaine warranty cover?

Any malfunction during the warranty period of your watch will be repaired free of charge on presentation of the warranty certificate, which must be fully completed and signed by the authorized Mondaine retailer, showing the model number of the watch and date of purchase. Any damage resulting from inappropriate use is specifically excluded from the warranty, as are the battery, strap or bracelet and crystal.

Where can I obtain a Mondaine catalogue?

You can download it under Catalogue.