Warning

Mondaine Watch Ltd. disclaims any relationship to, or responsibility for, any timepiece or other item bearing the MONDAINE name, brand, logo or symbol offered for sale by anyone not being an official MONDAINE retailer. Purchasing such an item from an unauthorized party is therefore at the buyer's sole risk, particularly in the case of counterfeit and in case of products purchased on the internet. No explicit or implicit warranty or servicing or any other obligation shall ensue for MONDAINE or for any of its authorized representatives for products sold by unauthorized parties and not accompanied by a duly stamped MONDAINE international warranty certificate. For the above reasons and in your own interest, you are invited to acquire only genuine MONDAINE watches available exclusively from a legitimate MONDAINE official retailer as per store locator stated on this web page.

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FAQ

Where can I obtain an instruction manual?

You can download it under Service Manuals.

What is the lifetime of my watch's battery?

The battery is inserted into the watch at the time of productions. This allows us to check after production that the watch is working properly. The time when a watch leaves the Mondaine factory until it is purchased varies and depends on many different factors. For this reason, it is not possible to cover the battery change costs in the warranty.

How frequently should my Mondaine be serviced?

Like any high-precision instrument, a watch needs to be serviced regularly in order for it to work perfectly. Obviously, we cannot indicate the intervals for such servicing, given that it depends entirely on the model, climate and the care taken by the watch’s owner. As a general rule, it is between 3 and 4 years, depending on the use of the watch.

What does water resistant mean?

Mondaine watches are built and tested to 30 meters water resistance, as indicated on the case back. The water resistance rating of a watch does not take into account the ability of the watch to STAY water resistant as it ages. Therefore, the water resistance of a watch cannot permanently be guaranteed. It may be affected by aging of gaskets or by accidental shock to the crown or pusher. Do not under any circumstances open the watch by yourself.

Make sure not to activate the time setting crown and/or pushers while the watch is under water and make sure that the crown has been pushed in.

What is the accuracy of my Mondaine watch?

Mechanical movement:
The accuracy of the watch depends on the movement and on the individual habits of the wearer and can therefore vary. The average precision tolerances are 30 seconds per day.

Quartz movement:
External influences may affect the precision of quartz movements, which can lead to variations of between -0.5 and +0.7 seconds per day.

Can I wear my Mondaine watch if I am allergic to Nickel?

The materials used by Mondaine are subjected to thorough and careful tests in order to avoid the cause of any kind of allergies and meet the watch industry standards. Stainless steel, the material the Mondaine watch cases are made from, contains very small amounts of nickel. Yet as the cases are produced under the 316L EU standards, it is highly unlikely that the amount of nickel contained in the case, which is very low, may cause an allergic reaction. People allergic to nickel should avoid prolonged skin contact with stainless steel.

What is the lifetime of my leather strap?

The average estimated lifetime for a leather strap is 6 – 8 months. The leather strap’s lifetime depends highly on how it is used. Leather is a natural material that wears off if it frequently comes in contact with water, cosmetics, etc. Therefore it is advised to remove the watch when taking a bath/showering and to regularly change the strap for hygiene reasons. Making proper use of the watch and taking care of it you can ensure that your Mondaine watch will be in good condition for as long as possible. Following circumstances may shorten the lifespan of straps:

  • Use in water
  • Use in sauna
  • Warm and humid climate
  • Pollution
  • Chemicals like perfume, sun cream, body lotion, sweat, etc.
  • UV radiation
  • Mechanical abrasion
  • Wearing the watch 24/7

Like all leather objects, a leather strap needs to be carefully maintained to ensure a long life and appearance. Protect leather straps from water, perspiration, damp, grease, perfume, cosmetics or chemicals, and avoid excessive exposure to the sun. For hygienic reasons, it is highly recommended to take your watch off before bedtime. It will extend the lifespan of leather straps. It also helps to reduce allergic reactions to a sensitive skin.

What does SBB CFF FFS mean?

SBB is the short name for Swiss Federal Railways:
Schweizerische Bundes Bahnen (German)
Chemin de Fer Fédéraux Suisse (French)
Ferrovie Federali Svizzere (Italian)

What does the Mondaine warranty cover?

Your Mondaine watch purchased anywhere in the world from an authorized Mondaine retailer is warranted, by the company shown on the back of warranty certificate, for a period of two years from the date of purchase against all manufacturing defects.

The warranty does not cover the normal wear and tear, the battery, strap, bracelet, crystal and crown, nor does it cover scratches and damages arising from accidents, mistreatment, improper use or from alteration, service or repair performed by any party other than an authorized MISO® service center («Mondaine International Service Organization») listed under our website www.mondaine.com.

In case of a defect covered by this warranty your watch will be repaired or replaced, at the sole choice of the MISO® service center, free of charge. Replacement will be with a Mondaine watch of the same style or a style of comparable value.

Any further obligations including liability for incidental, consequential or special damage and any implied warranties are excluded from this warranty.

This warranty is valid only for watches purchased from an authorized Mondaine retailer evidenced by an original Mondaine warranty certificate duly signed, dated and stamped by the authorized retailer.

Where can I obtain a Mondaine catalogue?

You can download it under Catalogue.